Terms & Conditions of Trade

1. Agreement to Terms

By accessing or browsing this website (http://sutherlandshiregaragedoors.com.au/), utilizing our online diagnostic tools, or booking an on-site service appointment, you agree to be bound by these Terms and Conditions. If you do not accept these terms, you should refrain from using the site and our services.

2. Interactive Diagnostic Tools & Information Disclaimer

Our online Problem Finder, Style Visualiser, and related interactive calculators are provided solely as preliminary homeowner troubleshooting guides. Because garage door mechanics involve complex interdependencies (such as spring balance, track alignment, cable tension, and motor force limits):

• Preliminary diagnostic outputs do not constitute a definitive mechanical guarantee or contractual commitment.
• All technical assessments must be verified on-site by a qualified technician prior to any component replacement or structural adjustment.
• We do not warrant that online triage results will identify all latent mechanical defects in your garage door assembly.

3. Critical Safety Warning & Counterbalance Systems

Garage door torsion springs, extension springs, center bearings, drums, and bottom corner brackets operate under extreme mechanical tension (typically storing between 250 and 600 Newton-metres of kinetic torque).

• No DIY Interference: Homeowners and unauthorized persons must never loosen, adjust, cut, or remove counterbalance springs, tension cables, or bottom brackets. Doing so carries severe risk of catastrophic impact, limb amputation, or fatal injury.
• Safe Working Zone: Clients agree to keep children, pets, and bystanders clear of the garage door opening while technicians perform tension adjustments and motor cycle testing.
• Our technicians adhere strictly to Australian Standards AS/NZS 4505 (Garage doors and other large access doors) and AS/NZS 60335-2-95 (Particular requirements for drives for vertically moving garage doors).

4. Quotations, Pricing Transparency & Booking

We operate with complete pricing transparency and do not practice bait-and-switch pricing:

• Technicians evaluate the door assembly and explain all required repairs and associated costs before commencing physical work.
• Quotes for new doors (sectional or roller) and opener automation include standard delivery, installation, and removal of old equipment as itemized in writing.
• Unforeseen structural defects (such as rotten lintels, severely out-of-level slabs, or deteriorated wall framing) discovered during installation will be discussed with the property owner before additional work proceeds.

5. Site Access & Electrical Requirements

To enable prompt and safe completion of service, the client agrees to:

• Provide clear, safe access to the garage opening, driveway, and ceiling interior.
• Ensure a functional 240V general-purpose power outlet (GPO) is situated within reach of the opener track for automated motor installations.
• Notify technicians of any unique site hazards (such as low-clearance obstructions, uneven driveways, or pets) prior to attendance.

6. Warranties & Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage:

• New Doors & Openers: Backed by manufacturer warranties (including genuine B&D and Merlin factory warranties) subject to regular servicing as specified in the manufacturer manual.
• Workmanship Guarantee: Our installation and trade repair workmanship is carried out by licensed, skilled trade specialists in compliance with NSW Fair Trading standards.
• Coastal Corrosion Notice: In marine-adjacent suburbs (e.g. Cronulla, Kurnell, Burraneer), salt mist will accelerate oxidation if regular homeowner freshwater rinsing is not maintained. Surface cosmetic weathering caused by unrinsed salt deposits is excluded from standard finishes.

7. Payment Terms

Payment for residential repairs and service attendance is due upon completion of the work on the day of service, payable by EFTPOS, credit card, or approved electronic transfer. For custom-fabricated architectural door installations, a standard deposit may be required upon order confirmation with the balance due upon practical completion.

8. Governing Law & Contact

These Terms and Conditions are governed by and construed in accordance with the laws of New South Wales, Australia. For questions or trade enquiries regarding these terms: